Privacy Policy for EZ Water Damage Restoration Services
Effective Date: July 15, 2025
At EZ Water Damage Restoration Services, we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you, our valued residential customers.
Information You Provide Directly
When you contact us, request a service, or interact with our website, you may provide us with personal information, including:
- Contact Information: Your name, residential address, email address, and phone number.
- Service-Related Details: Information about the damage to your home, property type, and details necessary to provide our restoration services.
- Payment Information: If you make payments directly to us, we may collect billing address and payment card details (processed securely by third-party payment processors, not stored by us).
- Communication Content: Records of your correspondence with us, such as emails or phone call notes.
Information Collected Automatically (Website Usage)
When you visit our website, we may automatically collect certain information about your device and Browse activity:
- Device Information: IP address, browser type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Pages you view on our website, the time spent on those pages, clicks, search queries, access times, and referring website addresses.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to understand website usage, remember your preferences, and improve your Browse experience. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services for your home:
- To Provide Services: To schedule appointments, perform damage assessments, deliver restoration and reconstruction services, and fulfill our contractual obligations.
- To Communicate with You: To respond to your inquiries, provide updates on your service, send important notices, and provide customer support.
- For Billing and Payment: To process payments for services rendered and manage billing inquiries.
- To Improve Our Services: To understand how our website is used, analyze service performance, and identify areas for improvement in our offerings.
- For Marketing and Promotions: To send you updates, special offers, or information about our services that may be of interest to you, always providing an option to opt-out.
- For Security and Fraud Prevention: To protect against fraudulent or unauthorized transactions and to ensure the security of our services and data.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website analytics, customer relationship management (CRM), and marketing assistance. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
- Insurance Companies: In the course of facilitating insurance claims for restoration services, we may share relevant information about the damage and services rendered with your homeowner’s insurance provider, with your consent or as necessary for the claim process.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business assets.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Cookies and Third-Party Advertising
We use cookies, pixels, and similar tracking technologies on our website to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.
We partner with third-party advertising platforms, including Google Ads and Meta Ads (Facebook/Instagram Ads), to display advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns.
- How They Work: These platforms use technologies such as cookies and pixels placed on your device to collect information about your activities on our website (e.g., pages visited, services viewed). This information helps them understand your interests so that we can show you more relevant ads when you are on other websites or platforms within their advertising networks.
- Purpose: This data is used for personalized advertising, remarketing, and conversion tracking to optimize our advertising efforts and reach potential customers who have shown interest in our services.
- Your Choices: You can typically opt out of personalized advertising by visiting:
- Google’s Ad Settings:
https://adssettings.google.com/ - Facebook’s Ad Preferences:
https://www.facebook.com/ads/preferences/ - You can also generally opt out of interest-based advertising by companies participating in the Digital Advertising Alliance or the Network Advertising Initiative by visiting their opt-out pages:
www.aboutads.info/choicesandwww.networkadvertising.org/choices. - For mobile devices, you may have the option to reset your device’s advertising ID or limit ad tracking through your device’s privacy settings.
- Google’s Ad Settings:
5. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
- Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by EZ Water Damage Restoration Services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are intended for homeowners and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
EZ Water Damage Restoration Services Phone: 619-513-7757 Email: info@ezwaterdamage.com Address: 368 Anita St, Chula Vista, CA 91911